We at Cashbuild Online believe in personal interaction, our LiveHelp consultants are therefore only available between 8am and 5pm Monday to Friday (Excluding public Holidays and weekends). Products and cannot be returned to any Cashbuild stores. Cashbuild Stores do not process returns and refunds for Online Only Products that have been used, purposefully damaged, or tampered cannot be refunded or exchanged.Ģ.7. Refund will only be processed once the third-party supplier has received the product and has inspected the product.Ģ.6. Kindly included your order number and reason for your exchange or return request.Ģ.5. If a return or exchange is required of an Online Only Product, please email the Cashbuild Online Support Team, Email us at. the product purchased is in a sellable condition.Ģ.4. the product purchased is in its original packaging.Ģ.3.4. present the original proof of purchase / online tax invoice at store.Ģ.3.3. You may return your Online Only product for a refund or an exchange consideration provided that:Ģ.3.1. “Online Only” Products MAY NOT be returned instore.Ģ.3. Arrangements will be made with the Logistics Company for collection and arrangement will be at your cost.Ģ.2. Products that are defective, or not defective ('change of heart') or not suitable for purpose for which it was purchased for may be returned within 2 weeks from date of purchase for a refund or an exchange. ONLINE ONLY PRODUCT REFUND, RETURN AND/OR EXCHANGEĢ.1. In terms of industry standards there is a 5% breakage allowable for deliveries on Concrete tiles and Bricks.Ģ. No Cash or Credit Refunds are permitted.ġ.8. If paying with a Debit Card, a bank account confirmation document will be required to be completed so that your account details may be verified.ġ.7. Refunds may take up to 10 working days reflect in your bank account.ġ.6. All Refunds are processed through the selected service provider.ġ.5. Products that have been used, purposefully damaged, or tampered cannot be refunded or exchanged.ġ.4. the product purchased is in a sellable condition.ġ.3. the product purchased is in its original packaging.ġ.2.4. present the original proof of purchase / online tax invoice at store.ġ.2.3. You may return any product in good condition at your nearest Cashbuild store for the refund or an exchange consideration provided that:ġ.2.1.

Products that are defective, or not defective ('change of heart') or not suitable for purpose for which it was purchased for may be returned to us at your cost within 3 months from date of purchase for a refund or an exchange.ġ.2. CASHBUILD STORE REFUNDS, RETURNS AND/OR EXCHANGESġ.1. Please remember it can take some time for your bank or credit card company to process and post the refund too.Cashbuild Online Refunds, Returns and/or Exchangesġ. We will notify you once we’ve received and inspected your return, and you’ll be automatically refunded on your original payment method. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on gift cards. Please get in touch if you have questions or concerns about your specific item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.Ĭertain types of items cannot be returned, like custom products (such as special orders or personalized items). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at We’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

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